Accedo partners New Relic to observe the health of your OTT services
Global video solutions provider Accedo has partnered with New Relic, an all-in-one observability platform, to launch a data insights offering.
The solution, available as a managed service, provides video services with performance and operational insights through real-time monitoring and advanced analytics.
The Accedo solution helps over-the-top (OTT) video service providers monitor their tech stack and measures performance by examining key components of the provider’s infrastructure, end-user applications operations, and video performance.
By utilising the New Relic all-in-one observability platform, the solution provides insights into key metrics such as host process monitoring, host resource monitoring, transaction and load times, and connection buffering ratio, so the technical and operational teams can quickly identify and troubleshoot any issues that might affect the service.
Michael Lantz, CEO, Accedo, said, “Over the years, Accedo has offered customers support and data-led guidance on how to optimise and grow their video services. We are now bringing this accumulated expertise to the market, enabling customers to maintain high availability and performance, achieve operational efficiency, and deliver an exceptional user experience, regardless of which tech stack they have built for their video service.
“With a leading observability partner like New Relic, we have created a tailored offering for all relevant video service use cases.”
The combined solution is able to ensure service health, find and fix issues faster, focus on service continuity and performance, as well as drive end-user engagement and loyalty. It also enables sustainability, optimising the entire service chain by identifying traffic bottlenecks and helping reduce the consumption and over utilisation of computing, content delivery network (CDN), and other resources.
