To show support for the media industry and to help broadcasters continuously deliver critical news and information during this COVID-19 pandemic, Grass Valley is deploying a robust Business Continuity Initiative that supports the media industry through a series of free offers, discounted repairs and 24/7 access to its global technical support team at no cost.
For the next 90 days, the
company will suspend its billable technical support process globally, so that
end-users will not be charged for support, even if they do not have an
entitlement.
For instance, Grass Valley is offering
90-day free licenses for GV STRATUS, sQ with Go! and EDIUS customers, meaning
select client licenses and relevant core server software components will be
available free of charge. Furthermore, end-users will be able to manage, create
and deliver media to their audiences from the comfort of their home; thus,
allowing collaboration of workflow and
content via cloud or employer’s VPN.
For
standalone EDIUS customers, Grass Valley is offering 90-day EDIUS licenses and
EDIUS cloud testing for all EDIUS Workgroup customers, enabling them to greatly
expand their number of active users.
Tim
Shoulders, president of Grass Valley commented: “Our broadcast customers are
facing considerable pressure to get breaking news to viewers and keep
their operations running smoothly while following social distancing guidelines.
“Grass
Valley is here to help with tools and support resources to ensure that no
matter where their teams are working, they can keep viewers connected, informed
and united.”
